Think Online Ltf

Gold IT Support Package
	Think Online’s Gold service provides you with unlimited, cost-effective IT support direct from our expert helpdesk. With low cost up-front payments, we guarantee first class support with no surprises!

A Gold contract gives you:
· Remote / Phone Support
· Friendly and Helpful Experts
· AntiVirus Service
· Scheduled AntiVirus Checks
· Anti-SpyWare Service
· Advanced Remote Monitoring Service
· Your Own Dedicated Account Manager
· Regular Remote IT Administration
· Windows Critical Updates
· Clean Internet Temporary
· Maintain Hard Disk
· Hard Disk Defragmenter
· IT Solutions Consultancy
· Procurement Advice and Highly Competitive Pricing on Hardware and Software
· Scheduled onsite presence
· Scheduled Backup Checks
· Quarterly Audit of Systems
· Backup trial restore - Online Backup
· Software licence compliance
· 24/7 real-time, proactive server monitoring
· Increased onsite presence
· Security testing Software update patching
· Guaranteed Response for critical issues 2Hrs

• Optional Components:

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Customer Quote:
"Think Online have been like part of the Company over the last 5 years, a truely genuine partnership. The Gold contract entitles us to regular onsite maintenance as well as constant monitoring of our systems. I think this is a major benefit that’s easy to overlook; to make things run smoothly, you need to be proactive!”"
Andrew Cronie, Managing Director of the Gyle Shopping Center - Edinburgh