|
|
BRONZE |
|
SILVER |
|
GOLD |
|
|
|
|
|
|
|
| Unlimited Remote / Phone Support |
|
YES |
|
YES |
|
YES |
| Friendly and Helpful Experts |
|
YES |
|
YES |
|
YES |
| Your Own Dedicated Account Manager |
|
YES |
|
YES |
|
YES |
| Regular Remote IT Administration |
|
YES |
|
YES |
|
YES |
| Windows Critical Updates |
|
YES |
|
YES |
|
YES |
| Clean Internet Temporary |
|
YES |
|
YES |
|
YES |
| Maintain Hard Disk |
|
YES |
|
YES |
|
YES |
| Hard Disk Defragmenter |
|
YES |
|
YES |
|
YES |
| IT Solutions Consultancy |
|
YES |
|
YES |
|
YES |
| Procurement Advice and Highly Competitive Pricing on Hardware and Software |
|
YES |
|
YES |
|
YES |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| AntiVirus Service |
|
YES |
|
YES |
|
YES |
| Scheduled AntiVirus Checks |
|
YES |
|
YES |
|
YES |
| Anti-Spyware Service |
|
YES |
|
YES |
|
YES |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Windows Optional Updates |
|
|
|
Optional |
|
YES |
| Window Hardware Updates |
|
|
|
Optional |
|
YES |
| Microsoft Office Updates |
|
|
|
Optional |
|
YES |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Scheduled onsite presence |
|
|
|
YES |
|
YES |
Scheduled Backup Checks |
|
|
|
YES |
|
YES |
| Quarterly Audit of Systems |
|
|
|
|
|
YES |
| Backup trial restore - Online Backup |
|
|
|
|
|
YES |
| Software licence compliance |
|
|
|
|
|
YES |
| 24/7 real-time, proactive server monitoring |
|
|
|
|
|
YES |
| Increased onsite presence |
|
|
|
|
|
YES |
| Security testing Software update patching |
|
|
|
|
|
YES |
| Basic Remote Monitoring |
|
YES |
|
|
|
|
| IT Reach - Remote Access |
|
|
|
|
|
YES |
| Audit report with recommendations |
|
|
|
|
|
Optional |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Guaranteed Response for critical issues |
|
6Hrs |
|
4Hrs |
|
2Hrs |
|
|
|
|
|
|
|
|
Service Breakdown
Standard Service: 9.00am - 5:00pm Monday - Friday
Extended Service: 8.00am - 6.30pm Monday - Friday ( Increase Price by 25%)
Full Service 24*7*365 ( Increase Price by 75% )
Contracts based on 12 months minimum. 3 month Notice period applies
|
|
