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BRONZE |
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SILVER |
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GOLD |
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| Unlimited Remote / Phone Support |
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YES |
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YES |
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YES |
| Friendly and Helpful Experts |
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YES |
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YES |
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YES |
| Your Own Dedicated Account Manager |
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YES |
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YES |
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YES |
| Regular Remote IT Administration |
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YES |
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YES |
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YES |
| Windows Critical Updates |
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YES |
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YES |
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YES |
| Clean Internet Temporary |
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YES |
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YES |
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YES |
| Maintain Hard Disk |
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YES |
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YES |
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YES |
| Hard Disk Defragmenter |
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YES |
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YES |
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YES |
| IT Solutions Consultancy |
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YES |
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YES |
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YES |
| Procurement Advice and Highly Competitive Pricing on Hardware and Software |
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YES |
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YES |
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YES |
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| AntiVirus Service |
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YES |
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YES |
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YES |
| Scheduled AntiVirus Checks |
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YES |
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YES |
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YES |
| Anti-Spyware Service |
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YES |
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YES |
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YES |
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| Windows Optional Updates |
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Optional |
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YES |
| Window Hardware Updates |
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Optional |
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YES |
| Microsoft Office Updates |
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Optional |
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YES |
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| Scheduled onsite presence |
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YES |
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YES |
Scheduled Backup Checks |
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YES |
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YES |
| Quarterly Audit of Systems |
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YES |
| Backup trial restore - Online Backup |
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YES |
| Software licence compliance |
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YES |
| 24/7 real-time, proactive server monitoring |
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YES |
| Increased onsite presence |
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YES |
| Security testing Software update patching |
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YES |
| Basic Remote Monitoring |
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YES |
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| IT Reach - Remote Access |
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YES |
| Audit report with recommendations |
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Optional |
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| Guaranteed Response for critical issues |
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6Hrs |
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4Hrs |
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2Hrs |
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Service Breakdown
Standard Service: 8.30am - 5:30pm Monday - Friday
Extended Service: 7.30am - 7.30pm Monday - Friday ( Increase Price by 20%)
Full Service 24*7*365 ( Increase Price by 50% )
Contracts based on 12 months minimum. 3 month Notice period applies
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